Customer Support

Set the best first impression on your customers and clientele with well-trained and efficient representatives.

First-class support!

We train our customer support representatives in soft skills, conversational abilities and convincing the customer from the get-go that they’re the only one that can successfully resolve the issue at hand

Why Choose Velox Customer Support Services?

Training

By combining focused training with your company & product knowledge we ensure our representatives are prepared to tackle the most complex and advanced of situations.

Native Professionals

All our callers have refined and well-practiced Native American accents that go undetected. Customers can't tell the difference as our reps play the role flawlessly with a classic accent, colloquialisms and the right pace & clarity.

Selectivity

At Velox we don't just hire anyone with the right qualifications. All our agents have at least 2-3 years of experience, showcase impressive dedication, and maintain a standard of high integrity in their performance.

Cost-Effective Support

We maintain impeccable American standards of quality, work ethic, and milestones without the US hourly rate.

FREQUENTLY ASKED QUESTIONS

Regardless of your company niche, we provide customer support representatives to every organization that has a need for it. 

Absolutely. We offer round-the-clock support to ensure your customers receive assistance whenever they need it, regardless of time zones.

Our team works closely with your IT department to seamlessly integrate our support services with your existing CRM, helpdesk, and other systems.

Yes, we take the responsibility of availing all relevant information from our clients and integrating it into our training sessions. Creating interactive meetings we ensure the reps are well-versed before work commences

We offer flexible pricing models tailored to your specific needs, including per-incident pricing, subscription-based plans, and customized packages. After an initial short consultation a price plan is custom made for you.  

We offer a range of services including phone support, email support, live chat, social media support, and technical assistance.

Our team undergoes rigorous training and regular performance evaluations. We also use advanced monitoring tools and customer feedback to maintain high service standards.

We adhere to strict data security protocols and comply with relevant regulations to protect your customer data from breaches and unauthorized access.

Our Happy Customers

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